Privacy Policy e19 – Data Protection & Player Privacy

1Introduction

E19 ("we", "the platform", or "e19") is committed to protecting the privacy of all users who access and use our services. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the e19 platform — whether through the website, mobile app, or any other service channel we provide.

As an online gaming platform operating in Malaysia, e19 is subject to the Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. We take this responsibility seriously and are committed to ensuring your data is handled in a transparent, secure, and accountable manner.

This policy applies to all personal information you provide to us directly, as well as information we collect automatically when you use the e19 platform.

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2Data We Collect

E19 only collects information that is genuinely necessary to provide a safe, efficient, and legally compliant service. The categories of data we collect are as follows:

a) Information You Provide Directly

• Full name as stated in your official identification document.
• Date of birth for age verification (18 years and above).
• Active email address and mobile phone number.
• Current residential address in Malaysia.
• National identification number (MyKad) or passport number for the KYC process.
• Bank account and e-wallet details for payment processing.
• A selfie and a copy of your identification document during the identity verification process.

b) Information Collected Automatically

• IP address of the device used to access the platform.
• Web browser type and device operating system.
• Login session data including the date, time, and duration of each session.
• Gaming activity history and transaction records on the platform.
• General geographic location data based on IP address (not GPS).
• Cookie information and device identifiers for security and user experience purposes.

Data Category	Example	Primary Purpose
Personal Identity	Name, date of birth, IC/passport	KYC verification, legal compliance
Contact Information	Email, phone number, address	Account communications, notifications
Financial Data	Bank account, deposit/withdrawal records	Payment processing, AML
Technical Data	IP address, device type, browser	Security, fraud detection
Activity Data	Game history, session logs	User experience, gaming controls

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3How We Use Your Data

Every piece of data we collect is used for a clear and legitimate purpose. e19 uses your personal information for the following purposes:

• Account Management: Creating, verifying, and managing your user account on the e19 platform.
• Identity Verification (KYC): Ensuring all users meet the age and identity requirements set by law.
• Transaction Processing: Managing deposits, withdrawals, and all financial transactions securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account use, and other unlawful activities.
• Customer Support: Responding to enquiries, resolving complaints, and providing necessary technical assistance.
• Legal Compliance: Fulfilling applicable reporting obligations and regulatory requirements.
• Service Communications: Sending important notifications related to your account, security, and relevant promotions.
• Platform Improvement: Analysing usage patterns to improve overall platform performance and user experience.
• Responsible Gaming: Monitoring gaming habits to identify players who may need responsible gaming support.

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4Data Sharing & Disclosure

E19 does not sell, rent, or share your personal information with third parties for marketing or commercial purposes. However, in certain circumstances, we may need to share some of your information with the following parties:

• Payment Service Providers: Financial information required to process your deposits and withdrawals is shared with verified and approved payment gateway providers.
• Technology Service Providers: Technical infrastructure providers that help operate the e19 platform, subject to strict confidentiality agreements.
• Legal Authority: When required by a court order, regulatory authority directive, or valid legal obligation.
• Fraud Prevention Authority: Information required to report suspicious activity to the relevant authorities.

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5Cookies & Tracking Technologies

E19 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous data on how users interact with the platform for improvement purposes.
• Functional Cookies: Storing your preferences such as language selection and display settings for your convenience.
• Security Cookies: Helping detect suspicious activity and prevent unauthorised access to your account.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality or your experience on the e19 platform.

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6Data Security

The security of your personal information is e19's top priority. We implement a range of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

The security measures we implement include:

• Data encryption in transit using 256-bit TLS/SSL protocols.
• Encryption of sensitive data at rest in our database.
• Role-based access control for e19 internal staff.
• Continuous security monitoring 24 hours a day, 7 days a week.
• Regular security audits by independent, certified third parties.
• Clear incident response procedures in the event of any data breach.
• Security awareness training for all staff who handle player data.

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7Your Rights

As a data subject, you have certain rights under Malaysia's Personal Data Protection Act 2010 (PDPA) regarding the personal information we hold about you. These rights are as follows:

To exercise any of the above rights, please contact our privacy team via email at [email protected] or via Live Chat on the platform. We will process your request within 30 working days.

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8Data Retention Period

E19 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After an account is closed, we retain certain records for periods prescribed by law and regulatory requirements:

• KYC records and identity verification: Retained for a minimum of 5 years after account closure, in accordance with anti-money laundering legal requirements.
• Financial transaction records: Retained for 7 years from the transaction date for audit and tax compliance purposes.
• Customer support communication logs: Retained for 3 years for reference in the event of any dispute.
• Login and activity data: Retained for 12 months for security and fraud detection purposes.

Once the specified retention period has elapsed, your data will be securely deleted or anonymised from our systems.

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9Third-Party Links

The e19 platform may contain links to third-party websites or services operated by other parties. This Privacy Policy applies only to information we collect through the e19 platform itself.

E19 is not responsible for the privacy practices or content of any third-party websites you may access through links on our platform. We recommend that you read the privacy policy of every third-party website you visit before providing any personal information to them.

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10Changes to the Privacy Policy

E19 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to the services we offer.

When we make significant changes to this Privacy Policy, we will notify you via:

• A clear notice on the e19 platform's main page.
• Notification via email to the address registered in your account.
• A pop-up will appear upon your next login to your account.

The "Last Updated" date shown at the top of this document indicates when this Privacy Policy was last revised. Your continued use of the e19 platform after any changes take effect will be considered your acceptance of the latest version of this Privacy Policy.

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11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us:

• Privacy Email: [email protected] – for specific enquiries related to privacy and data.
• Live Chat: Available on the e19 platform with an average response time of under 2 minutes, 24/7.
• Help Centre: Visit the FAQ us for answers to frequently asked questions about privacy.

We will endeavour to respond to all privacy-related enquiries within 5 business days. For more complex complaints regarding your data rights, resolution may take up to 30 business days.